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Managed IT Services You Can Trust.
24x7x365 Monitored and Managed.
Managed Services Built for Scale, Speed, and Reliability
Modern enterprises depend on technology to operate, but keeping hundreds or thousands of locations running smoothly is complex. Connext delivers managed IT services designed specifically for large, distributed environments where downtime, inconsistency, and slow response are not options.
Our managed services extend far beyond basic support. We proactively monitor, manage, and maintain critical infrastructure so your internal teams can focus on strategy.
Connext Managed Services powers what’s next by ensuring every site stays connected, supported, and operational.
Enterprise-Grade Managed IT Services — Designed for Distributed Environments
Managed IT services that complement and extend your deployment programs, refresh cycles, and day-to-day operations.
Our Managed IT Services include:
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Network Management
Proactive monitoring and management of enterprise network infrastructure to ensure uptime, performance, and consistency across all locations.
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24x7x365 Help Desk & Support
Always-on support for incident resolution, escalation, and coordination—built for large, distributed environments.
- Carrier, ISP, OEM Management
Centralized oversight and issue resolution across carriers, internet service providers, and hardware vendors to eliminate finger-pointing and reduce internal workload.
- WAN Cost Optimization
Ongoing analysis and optimization of wide area network services to control costs, eliminate inefficiencies, and support scalable growth.
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Cellular Remediation & Connectivity Support
Troubleshooting and remediation of cellular connectivity issues impacting edge devices, failover systems, and remote or hard-to-reach locations.
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Configuration & Firmware Management
Standardized configuration control and firmware updates to maintain security, performance, and compatibility across deployed technology.
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Hardware Replacement & Lifecycle Support
Rapid replacement of failed or end-of-life hardware, including coordination of shipping, staging, and on-site installation.
- Smart Hands & Break/Fix Services
Nationwide on-site support to resolve physical and technical issues quickly—minimizing downtime and avoiding repeat truck rolls.
These services are delivered as part of flexible, enterprise-grade managed IT services programs designed to scale with your locations, refresh cycles, and operational requirements.
Why Enterprises Choose Connext Managed Services
Connext is not a generic MSP and not a labor broker. We are the execution engine behind complex, multi-site environments.
What sets us apart:
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Built for Scale – Proven delivery across hundreds to thousands of locations
- Nationwide Coverage – Consistent quality in every market
- Vendor-Agnostic – We work with your technology stack
- Deployment-to-Operations Continuity – One partner from install to optimization
Who Our Managed IT Services Are Built For
Connext Managed Services are designed for organizations that operate at scale and can’t afford inconsistency:
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Retail & Grocery Chains
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QSR & Restaurant Brands
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Financial Branch Networks
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Healthcare Clinics & Systems
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Hospitality & Franchise Groups
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Education & Large Campus Environments
If your organization operates 100+ locations and relies on in-store or on-site technology, our managed services are built for you.
Frequently Asked Questions About Managed IT Services
What are Managed IT Services?
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Managed IT services provide ongoing monitoring, maintenance, and support for an organization’s technology environment. Connext specializes in managed IT services for large, multi-site enterprises with physical and edge-based infrastructure.
What is the difference between Managed IT Services and Managed Deployment Services?
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Managed deployment services focus on installing and activating technology during rollouts or refreshes. Managed IT services provide ongoing support, monitoring, and maintenance after deployment. Connext delivers both—creating continuity from install through operations.
What is the difference between Managed Services and Technicians as a Service (TaaS)?
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Managed Services provide proactive, ongoing management of your technology environment, while Technicians as a Service (TaaS) delivers on-demand, on-site support for troubleshooting and one-off needs. TaaS fills the gap between deployments and fully managed environments
Does Connext offer Managed IT Services nationwide?
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Yes. Connext provides nationwide managed IT services with consistent execution across all U.S. markets, supporting organizations with hundreds or thousands of locations.
What types of technology does Connext manage?
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Connext manages network infrastructure, structured cabling, POS systems, digital signage, edge devices, and related on-site technology deployed across distributed environments.
How does Connext price Managed IT Services?
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Managed IT services pricing is based on location count, supported technology, service levels, and deployment cadence. Pricing is structured to scale as organizations grow or refresh technology.
Is Connext a traditional MSP?
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No. Connext is not a traditional MSP. We specialize in enterprise, multi-site environments and combine managed services with large-scale deployment expertise—making us uniquely suited for distributed operations.
Insights on Managed IT Services
Explore expert insights on managed IT services, enterprise deployments, and technology lifecycle management for IT and operations leaders managing complex, multi-site environments.